Monday, February 1, 2010
For the Sixth Consecutive Year, Consonus Achieves a Perfect Score on Sun Help Desk Accreditation
Every year, Sun audits their technology and support partners’ ability to provide Sun end-user support according to their standards of quality and service excellence. The accreditation report highlights the following reasons for the perfect score:
Consonus has a Customer Portal to disseminate important information to their customers.
Consonus continues to use their “TechTuesdays” web events to offer customers “deep dives” into technical topics.
Consonus communicates important and urgent matters both via email and Customer Portal.
Consonus engineers staffing the Customer Service desk are trained according to the exacting requirements of each Sun platform Consonus supports.
Consonus conducts customer satisfaction surveys annually and results are well-documented.
“We were the first partner in the country to pass Sun's annual Helpdesk Audit with a perfect score —and we are thrilled to attain this achievement for six consecutive years,” said John Roger, Consonus Co-President. “Across our wide array of Consonus and technology partner solutions, we are wholly committed to world-class customer care and IT technical support. We are a trusted advisor to our customers, and ensure high quality professional and support services consistent with Sun's proven methodologies.”
About Consonus Technologies
Consonus Technologies, Inc. is a leading national provider of Data Center hosting and colocation, Managed IT Services, IT Infrastructure, and IT Consulting solutions based in Cary, NC. Offering a comprehensive suite of IT services, combined with highly-secure, reliable, and energy-efficient data centers across the country, Consonus provides customers with complete cloud computing solutions addressing disaster recovery, data protection, and virtualization. Visit Consonus Technologies on the Web at www.consonus.com.