Showing posts from February, 2010

For the Sixth Consecutive Year, Consonus Achieves a Perfect Score on Sun Help Desk Accreditation

Image by Getty Images via DaylifeCARY – Consonus Technologies, a leading national provider of data centers and other IT services, today announced that they have received a perfect score for the sixth consecutive year on the Sun Microsystems Help Desk Accreditation program.

Every year, Sun audits their technology and support partners’ ability to provide Sun end-user support according to their standards of quality and service excellence. The accreditation report highlights the following reasons for the perfect score:

Consonus has a Customer Portal to disseminate important information to their customers.
Consonus continues to use their “TechTuesdays” web events to offer customers “deep dives” into technical topics.
Consonus communicates important and urgent matters both via email and Customer Portal.
Consonus engineers staffing the Customer Service desk are trained according to the exacting requirements of each Sun platform Consonus supports.
Consonus conducts customer satisfaction surveys ann…